19 November 2012
Oxfordshire based QED Sameday Courier Ltd, formed in 1990, is a Hand to Hand courier. QED Sameday Courier offer a high service level, and the continued endeavour to offer a superior customer service has led to the implementation of the PODFather Logistics system, including the backoffice modules. Mark Hughes, Managing Director of QED Sameday Courier, explains the reasons behind the migration to PODFather, “Our previous IT system was put in shortly after 2000. Whilst at that time it was quite state of the art, computer systems have come a long way since then and there comes a time when it’s better to move onto a new platform for the business”.
“Our initial interest in the PODFather system was because we wanted to implement a PDA system that gives our clients real-time electronic proof of delivery integrated into an online job booking system”.
“The PODFather system offered us an “out of the box” solution which we were able to tweak in order to maintain continuity of process and appearance for our customers.”
The PODFather Backoffice system incorporates job booking and scheduling, invoicing, GPS tracking and electronic proof of delivery using both semi and fully rugged handheld PDAs. Online portals are incorporated into the QED Sameday Courier website to allow customers to book jobs, view work in progress, and retrieve PODs.
Mark concludes, “Moving to the PODFather system only took a few weeks. It could have been quicker but we chose to run it parallel with our old system for a while to make sure everything worked as expected. It’s an easy system to use”.