“Having real-time visibility of what’s happening out on the road, through Podfather, makes a huge difference to how we operate,” comments Gareth Haycock, Customer Care, Tiffin Sandwiches. “Our customer care team log into Podfather to see where deliveries are, and the reliability of the system generated ETAs means that everyone in the business has real-time visibility of what’s going on with each delivery.”
Order information is automatically uploaded into Podfather every afternoon from Tiffin’s inhouse production system. The Podfather system is then used to produce routes for the following day. “After a certain time all the information is uploaded straight into Podfather from our production system we can get route planning straight away,” adds Haycock. “Add in all the other processes that Podfather has helped us with and you start to see just how far reaching the benefits really are within our business.”
Once the vehicles are loaded and ready to head out on the road the Tiffin drivers use the Podfather app to capture any photographs which are automatically uploaded straight to the management team. During the day the driver app, which runs on even the most basic of smartphones, tracks driver locations and when deliveries are completed it also allows the Tiffin team to capture drop location confirmation, proof of delivery signatures and photos. All information is sent back to the depot in real-time.
“During the current pandemic, where are getting essential food supplies out to key workers having the Podfather system in place has helped us to maximise efficiency where we can, something that would have presented us with an even bigger challenge had we had to tackle this manually.” Adds Haycock.
“We are honoured to be supporting the Tiffin team, delivering food to NHS workers and COVID-19 staff during these challenging times,” adds Colin McCreadie, Managing Director at Podfather. “During the pandemic we have been able to help companies, such as Tiffin, to keep supply chains moving. After all, that’s what the Podfather solution is all about; helping companies maximise the movement of products from depot to destination in the most efficient and customer-friendly manner.”