Having reviewed what systems the market had to offer Podfather’s proven results, ease of integration and wealth of experience in the food service and home delivery sectors made it the obvious choice for Classic Fine Foods.
“As a business, Classic Fine Foods is passionate about delivering both exceptional products and a first-class service, that’s why we needed a software supplier with the same company ethos as our own,” comments Philip Tucker, Operations Manager at Classic Fine Foods. “From our first meeting, it was clear that Podfather could give us an easy-to-use solution to tackling the complex problem of getting our premium fresh produce to the right place, at the right time and in the most efficient manner.”
Classic Fine Foods deliver exceptional, unique gourmet products and seasonal offerings to restaurants, hotels, and customer homes across the UK. Prior to the introduction of Podfather, the business relied on a mix of software solutions and paper-based processes to organise and manage its distribution operation. Now with Podfather in place Classic Fine Foods can look forward to automating the paper-based processes of the past and reaping the proven benefits associated with the introduction of advanced, yet easy-to-use, route planning, delivery management and ePOD technology.
Podfather will deliver a range of functionality to the Classic Fine Foods operation, namely dynamic route optimisation, delivery tracking, customer ETA notifications and electronic proof of delivery. The Podfather driver app, which runs on even the most basic of Android or iOS smartphones, will enable Classic Fine Foods to collect vehicle check and defect information, provide directional details for drivers, capture real-time delivery tracking and completion data including vehicle temperature information, and ultimately to have a real-time electronic proof of delivery record, with photos, for every drop.
“There are huge customer service benefits to be had by introducing Podfather to our operation,” adds Tucker. “With Podfather our customers, and our customer service teams, will have real-time visibility of exactly where each delivery is, and when it is scheduled to arrive. Also having electronic proof of delivery that’s captured and sent back to our transport team on order completion is going to have a hugely positive impact on how we run our business.
“We are delighted to be working with the team at Classic Fine Foods, an organisation with the same passion for delivering quality products and exceptional service as we have here at Podfather,” adds Colin McCreadie, Managing Director at Podfather. “This implementation will see the rollout of our full suite of functionality which covers everything from job management and route planning, through to job tracking, driver communication and electronic proof of delivery, all delivered in one easy-to-use cloud-based system and driver app.”