Privacy Policy

Our Privacy Policy will help you to understand what information we collect and process using the Podfather website and the Podfather App, how we protect and use it, and what choices you have about your personal data.  When we refer to “Podfather” within this Privacy Policy, we are referring to Podfather Ltd of 2 Redheughs Rigg, Edinburgh, EH12 9DQ, the organisation which provides this website, and any services or features which may be made available to you from this website. 

Data Protection Framework 
Podfather is based within the United Kingdom, and as such is registered with the Information Commissioner’s Office (ICO) as a Data Controller under the UK Data Protection Act 2018. We have also aligned our Privacy Policy with the UK and EU General Data Protection Regulation (“GDPR”), under the supervision of the ICO within the UK.
 
Customer and Citizen Data 
If you contact Podfather through this website, we will process the personal data you provide in order to respond to your request, provide information about our services, or arrange a demonstration where requested.

The lawful basis for this processing will typically be Podfather’s legitimate interests in responding to enquiries and providing information about our services.

Podfather may access and use your personal data only for the purposes for which you have submitted it to us to (a) provide information to you, (b) make contact with you, (c) provide services to you, or (d) maintain the operations and security of the website and services we provide to you. 

Podfather may use business contact details to send information about our services where permitted by law. You may opt out of receiving these communications at any time by using the unsubscribe link provided.

We will at all times handle and store your personal data in accordance with industry best practice aligned with ISO 27001, the international standard for information security. This includes the activities and procedures undertaken by our own personnel and authorised third parties (see Customer and Citizen Data Rights section), and the technical controls which we have implemented to prevent unauthorised access, compromise or theft of information from our applications, supporting computer systems and premises.
 
Special Category Personal Data 
GDPR specifies a set of personal data categories which are “special”, and which require special consideration by Data Controllers. This website, and any services available from this website, do not knowingly collect or process any special category personal data.
 
Children’s Personal Data 
This website, and any services available from this website, are not directed to children under the age of 13 or the applicable age of digital consent. If you learn that a child under the age of 13 has provided us with their personal information without having parental consent, please contact the Company’s GDPR Lead (see below) immediately so that we can take appropriate action.
 
Customer and Citizen Data Rights 
As prescribed within data protection regulations, you have specific rights connected to the provision of your personal data to Podfather using this website. These include your rights to request we:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to object
• Right to data portability
• Right to lodge a complaint with the ICO.

To contact Podfather, please see the ‘Contacting Podfather’ section below.
 
If Podfather does not address your request or fails to provide you with a valid reason why we have been unable to do so, you have the right to contact the Information Commissioner’s Office to make a complaint. They can be contacted via their website (www.ico.org.uk) or by telephone 0303 123 1113.
 
Declaration of Sub-Processing 
Podfather uses trusted third-party service providers to support the operation of this website and related services, including email platforms, analytics tools, and customer relationship management systems.

Where these providers process personal data on our behalf they act as data processors and are required to implement appropriate security and confidentiality measures.

Further details regarding sub-processors may be provided upon request or can be found at: https://thepodfather.com/sub-processors  
 
Website Cookies 
This Podfather website uses cookies to record data. We use both session-based and persistent cookies, dependent upon how you use or interact with this website.
 
Where required by law, cookies that are not strictly necessary for the operation of the website will only be placed on your device after you have provided consent. You can manage or withdraw your cookie preferences at any time using the cookie settings control available on the website.

External Links 
This Podfather website may include relevant hyperlinks to external websites not controlled by us. Whilst all reasonable care has been exercised in selecting and providing any such links, you are advised to exercise caution before clicking any external links. We cannot guarantee the ongoing suitability of external links, nor do we continually verify the safety or security of the contents which may be subsequently provided to you. You are advised, therefore, that your use of external links is at your own risk and we cannot be responsible for any damages or consequences from your use of them.
 
Use of Location, and other Data in the Podfather App 
The Podfather App, available to download from both Android and iOS App stores, allows Podfather customers to track driver movements and collect real time updates regarding their vehicle fleet.  Our customer drivers download the app onto a mobile device, which is linked to our back-office planning system.
 
The Podfather app is an essential part of our software offering which is used across a range of industry sectors.

Processing of location data within the Podfather App is carried out on behalf of Podfather customers as part of the services they provide to their drivers and fleet operations.
 
When a user is logged in to the Podfather app or has the Podfather app open, we process the following data: 

• Precise Location data, including background data which may be used for proof of delivery, estimated time of arrivals and device management. Location data is only collected when the user is logged in.
• Contact information which may be used for proof of delivery.
• User content, including messages sent within the app, electronic signature captures, bar code scans and photographs, which may be used for proof of delivery.
• Identifiers used for login and proof of delivery. For Android users we also record the device International Mobile Equipment Identity (IMEI), excluding Android 10 and higher.
• Device usage data which may be used for customer system and system maintenance.
• Device diagnostics, including crash data and performance data which may be used for customer support and system maintenance.

Podfather App users need to have Location Services enabled for us to collect the information required for our customers to run their vehicle fleets more efficiently.  Podfather implements appropriate technical and organisational security measures to protect personal data, including access controls, encryption, monitoring systems, and an ISO 27001 certified Information Security Management System.

 Podfather App – Managing Permissions 
When you first download the Podfather app you will be asked to ‘Allow’ Podfather to access photos, media, and files on your device.  Selecting Allow enables us to associate any Podfather related activity with your specific smart device.  To confirm: 

• Podfather will not have access to any personal contact information stored on the mobile device onto which the Podfather App has been downloaded. 
• Podfather does not monitor or track any personal activity, calls or online interactions that are carried out using the mobile device onto which the Podfather App has been downloaded. 
• Using the Podfather App does not give Podfather access to any other picture or video content stored on a given device; we only capture images within the app for proof of delivery purposes.
• The Podfather App will only track the smart device location when the user is logged into the App.  Once you log out of the app the device is no longer tracked. 

Frequently asked questions: 

• Can the Podfather app access my personal pictures & contacts?  
• No.  Allowing access to photos and other media only allows Podfather to capture images and content stored against individual jobs.  It does not allow Podfather access to any other material stored on the device.
• Does the Podfather app track my smart device all the time?  
• No.  Once you have Enabled Location Tracking, Podfather can only track the device location if you are logged into the Podfather app.  Once you are logged out, Podfather is no longer tracking the device location.
• What happens if I have no mobile signal?  
• If your device has no mobile signal don’t worry.  Any job information carried out while you are out of network coverage will be stored in your device cache.  If you are awaiting a new job, or an update to an existing job, then this will not appear on the device while there is no signal.  As soon as you are back in range your device will update.  Don’t be tempted to turn your device off if you are without network coverage. 
• What if I have forgotten my password?  
• These things happen!  If you have forgotten how to log into the App contact your internal support team.  Don’t be tempted to uninstall the App and reinstall it. 

Changes to this Privacy Policy 
We may change this Podfather Privacy Policy from time to time, and if we do we will post any changes on this page. If you continue to access this website or use services available from this website after those changes have come into effect, you will have agreed to the revised policy.
 
This Podfather Privacy Policy is version 1.3, and was released on 16/03/2026. You are advised to download or print a copy and retain it for your records.
 
Contacting Podfather 
If you have any questions about this Privacy Policy, would like to exercise any of your statutory rights, or to make a complaint, please write to:
 
GDPR Lead
Podfather Ltd
Verdant, 2 Redheughs Rigg
Edinburgh
EH12 9DQ
 
gdpr-lead@podfather.com

Last updated: 17th March 2026