What better delivery visibility actually returns
> 30 %
drop in customer calls
Shawfield Timber
40 %
cut in customer queries
Cross Haulage
5 *
google review for service
Gas Bottles Wimbledon
100 %
On Time In Full (OTIF) delivery
Noxdown
Fewer calls, clearer ETAs, complete visibility
Know where every delivery is
See driver progress in real time and identify delays or deviations before they become customer service issues.
Keep customers updated automatically
Send configurable email and SMS updates as deliveries are dispatched and approaching, without your team manually chasing drivers.
Let customers check for themselves
Give customers live tracking links so they can see delivery progress and updated ETAs without needing to call your service team.
Keep customers updated before they need to ask
Automated customer delivery notifications keep people informed from booking through to arrival. Send branded email or SMS updates at the points that matter to your operation, helping reduce “where is my delivery?” calls.
- Automated ETA notifications by email or SMS
- Configure when and how often updates are sent
- Share live tracking links with customers
Give customers their own view of every delivery
Let customers check active jobs and delivery progress without relying on your service team. Podfather’s customer tracking portal gives them a self-service view of jobs in progress and access to completed delivery information.
- Self-service visibility of jobs in progress
- Live delivery status and tracking
- Access to historical proof of delivery
Close every delivery with instant proof
Complete the tracking journey with an electronic proof of delivery app. Drivers capture signatures, photographs and delivery details at the point of delivery, giving customers and the back office an immediate record of what happened.
- Capture electronic signatures and photographs
- Time, date and location-stamped evidence
- Completed proof returned to the office in real time
How Shawston maintains near perfect customer satisfaction
Shawston uses Podfather to give its transport team real-time visibility across the delivery operation while automatically keeping customers updated. With delivery information available instantly, the team has reduced inbound and outbound enquiry calls and can respond faster when plans change.
Podfather, built to keep everyone informed
Smartphone tracking
Track driver location through the Podfather app without installing costly fixed vehicle telematics.
Self-configurable
Choose when customers receive updates and configure email and SMS notifications around your own delivery process.
Real-time visibility
Give office teams and customers a current view of delivery progress, from departure through to completed drop.
Delivery tracking is stronger alongside the rest of your operation
Most teams use tracking and notifications with one or two of these delivery management features. Here’s how they fit together.
Complete the delivery journey with electronic proof. Capture signatures, photographs and job information at the point of delivery and return it to the office in real time.
Drivers receive jobs through the Podfather app, which also provides the location information that powers real-time tracking while they are logged in.
Compare planned delivery performance with what happened on the road. Use real delivery data to identify delays, recurring issues and opportunities to improve future operations.
Build efficient delivery plans around vehicle capacity, delivery windows and available resources. Tracking then shows how those plans are performing once drivers are out on the road.
Make sure drivers and vehicles are ready before the delivery day begins. Completed digital checks give your team visibility of defects before routes get underway.
FAQs
Look for software that gives both your team and customers useful visibility throughout the delivery day. This should include real-time driver location, accurate ETA updates, configurable customer notifications and a simple way for customers to check progress themselves.
It’s also worth checking how the tracking works, whether fixed telematics are required, how notification timing can be configured and how delivery information connects with planning, proof of delivery and reporting.
Podfather uses location data from the driver’s smartphone while they are logged into the Podfather app. Tracking stops when they log out, so there is no requirement for fixed vehicle tracking hardware.
Yes. Customers can receive a live tracking link that lets them check delivery progress themselves, helping reduce the need to contact your customer service team for updates.
Yes. Podfather’s notification editor lets you configure when updates are sent and how frequently customers receive them. Email and text notifications are available as standard.
No. Driver location is tracked through the Podfather smartphone app, removing the need for fixed vehicle telematics for this functionality.
Real-time tracking lets your team see when a driver has deviated from the plan or is running behind. This gives the office an opportunity to investigate the issue and update customers before they need to call you for information.
Yes. Podfather can connect with ERP, sales order, warehouse management and invoicing systems. Jobs can be passed into Podfather and completed delivery information returned to your existing business systems.
Once you submit the form, Podfather’s Business Development team will get in touch within one business day. They can discuss your operation, provide a live product demo, explain the available pricing tiers and answer any questions you have.
Test drive this feature
We’d love to show you how we could help your business through improved logistics planning. Get in touch today and let’s talk about what challenges you are currently facing in your business and how we could help you to overcome them with smart, easy to use delivery management software that delivers real results.