Moving forward with its use of Podfather, Project Furniture Residential plans to increase the size of its delivery and installation fleet and open its own warehouse facility, developments it predicts will secure a further 60 percent growth in the next 12 months.
“Podfather has already transformed our business in terms of professionalism and efficiency,” commented Ben Etherington, Managing Director of Project Furniture Residential. “We are seeing tangible benefits in the time taken to plan, deliver and install projects, the accuracy of the work we do when onsite, and the feedback we are getting from our customer base.
“Due to the ease of use of Podfather and its flexibility, I know that we will be supported as we continue to expand,” he continued. “Podfather is super easy to pick up for new installers and support staff, and its open format means we can integrate with other systems, including warehouse management software, as these come onboard.”
Project Furniture Residential, part of the Project Group of companies which includes Project Studio, Project Interiors and Project ff&e, specialises in design, procurement and installation of furniture and interior solutions for private landlords. Working with global financial institutions, international property developers as well as individual property owners and public sector organisations, Project Furniture Residential delivers around 2,500 projects a year. From its base in Manchester, Project Furniture Residential operates across the UK and has recently furnished solutions for Ridgeback, Select Property, Greystar & Federated Hermes.
Project Furniture Residential uses all aspects of the Podfather system. From planning and optimisation, to ensure loads are allocated effectively across vehicles and drivers and journey are optimised in accordance with customer constraints and vehicle capacities, to guided vehicle checks and real-time tracking, for fleet management and health and safety monitoring.
Automated notifications, including real-time updated ETAs, and electronic proof of delivery (ePOD) capture complete with date, time and location stamped photographs and signatures, are also delivering benefits for Project Furniture Residential evidenced by a reduction in calls from customers asking for information about their project’s progress.
“The additional benefits of boosted customer service and satisfaction realised through the use of Podfather are definitely contributing factors for our growth achievements and predictions,” Etherington concluded. “Repeat business comes from happy customers and in our experience using Podfather makes our customers happy.”
