Operating a fleet of delivery vehicles, within the M25, La Tua Pasta is using Podfather to plan and optimise routes, provide real-time tracking and notifications, and to capture detailed electronic Proof of Delivery (ePOD) evidence. Since implementing the Podfather system, La Tua Pasta has reduced the time and resource required to manage the delivery operation and boosted service with a better flow of information to the customer.
“Before Podfather it could take a couple of hours, every day, to allocate deliveries to drivers and plan routes, and that was with an experienced driver who had been working with us for years,” commented Melinda Nagi, Transportation Logistics Manager at La Tua Pasta. “Customer queries were also a time and resource intensive issue as, although we did have a system in place, we only captured a signature as proof of delivery and this information was difficult to access and almost impossible to share.”
Using the Podfather software La Tua Pasta can automatically plan and optimise the schedule for the next day in a matter of minutes. Adjustments can be made to accommodate temporary or agency drivers, and each driver receives their delivery programme, complete with job manifests, via the Podfather App. At the start of each shift a driver is guided through a series of vehicle and welfare checks to ensure the early notification of any potential defects or issues.
La Tua Pastas customers are sent an email or text notification, with ETA, and can track the progress of their delivery using Podfather’s Follow my Driver app. Once onsite, drivers capture date, time and geo coded photographs and signatures, to provide evidence of deliveries made, and this information is shared, in real-time, with the back-office team and customer contact.
“The savings we are making in the planning and execution of our delivery schedule translate into tangible benefits for the business,” added Leonardo Tita, Customer Service Manager at La Tua Pasta. “We are saving real man hours, every day, putting together delivery routes and allocating them to drivers, and the information we can capture and share through the Podfather system has dramatically reduced the number of calls we get from customers asking about their deliveries and also the time taken to answer the few queries we do now get.”
La Tua Pasta first sold pasta at farmer’s markets, including the famous Borough Market, in 2006, and soon became the pasta makers of choice for many of the top restaurants and hotels in London and beyond. A family run business, La Tua Pasta was created with the belief that a happy and dedicated team gives great customer service as well as delicious pasta. With these founding principles, and a small team of pasta makers, they developed over 300 types of fresh and filled pasta, winning over 110 awards making La Tua Pasta the most awarded pasta in the UK.
