Using the Podfather app, operatives capture detailed evidence of time spent on-site and works undertaken, complete with time, date, and location stamped photographs, and signatures. This information can then be shared with the customer for real-time reporting and also keeps back-office support staff, the finance team, and management, up-to-date.
“The new Industrial Services division represents an exciting expansion of our capabilities and a strategic move towards addressing emerging market needs,” commented David Huxley, Managing Director and founder of DGS Services Solutions. “With this move, we aim to redefine standards, foster growth, and make a lasting impact in our industry.”
Headed by Industrial Services Director Jason Allen, the new division of DGS has gone from a standing start in early 2024, to an established team that is serving customers across Northern Ireland. In the first few months alone, DGS has secured major contracts with two retail customers as well as Lisburn and Castlereagh Council, and Belfast City Council.
“I have worked with clients in this sector for many years and I know what their expectations are in terms of customer experience,” added Allen. “Having used Podfather in a previous position I knew what it could deliver us in the way of customer reporting. The Podfather ePOD app is easy to use, easy to integrate and easy to customise. With just a few clicks we can capture detailed information of who did what, where, and when, and this can instantly be shared with the end-client, who may or may not be onsite, in a format and delivery method that suits them. The information is also instantly accessible by our customer services team who are the first port of call for any customer queries and our accounting team to inform invoicing.”
“We are also incorporating our use of Podfather within our bidding and tender process,” Allen continued. “By demonstrating its power and adaptability within the customer experience, I am confident that this is helping us win more business.”
The electronic proof of delivery (ePOD) functionality used by DGS, is part of the wider Podfather solution which includes route planning and optimisation, vehicle checks, ETA notifications, tracking, and reporting. Running on even the most basic of smartphone or mobile device the digital capture of information reduces the use of paper delivery notes or worksheets, making time sensitive information instantly accessible. It also reduces the administrative burden of processing customer reports and invoices.
Established in 2013, DGS Service Solutions provide a range of outsourced Security, Cleaning and FM Solutions, to customers including shopping centres, offices, factories, and retail outlets, across Northern Ireland and Scotland.
