Springfree Trampolines, sold and distributed throughout the UK by Ergo Ltd, is seeing the benefit of having PODFather in place to plan and manage customer deliveries. With its nationwide delivery service fulfilled by outdoor living distribution specialists, The Home Delivery Service, Springfree Trampolines has been working to process a huge increase in customer orders this summer. The Home Delivery Service vehicles are delivering to customer homes nationwide, running on PODFather planned routes. Customers are now receiving PODFather generated ETAs which are fed through to the Springfree Trampoline team, via the PODFather customer portal. This gives both the transport operator – The Home Delivery Service, and the supplier – Springfree Trampolines, full visibility of every aspect of this UK-wide home delivery and installation operation.
“The Home Delivery Service has been delivering and installing Springfree Trampolines into homes nationwide for many years, but our processes historically relied on the generation of spreadsheets and paper tickets,” comments Paula Blake-Pead, Operations Excellence at Ergo Ltd. “Now that The Home Delivery Service uses PODFather we have so much more visibility of, and control over, how our products are being distributed and it’s had a huge impact on the service experience for our customers.”
Great service sits at the heart of our business and we really feel that the introduction of PODFather has had a big impact on reducing the volume of delivery query calls we receive while increasing customer experience at a time when we have been busier than ever before.
With PODFather in place The Home Delivery Service is planning last mile delivery routes, collecting vehicle check information, tracking deliveries in real time, issuing customer ETA notifications and collecting electronic proof of delivery confirmations using the PODFather cloud-based back office system and easy to use driver app. Springfree Trampolines can access the PODFather produced route plans via the system’s customer portal, which allows them to view orders, delivery status updates and completed PODs. This helps the sales team to answer customer calls and provide real time ETA updates regarding delivery times. In addition, with PODFather sending out automated notifications direct to customers, and providing delivery tracking links, Springfree Trampoline customers can proactively log into and see when their delivery is expected.
“Using the PODFather customer portal we can see all jobs currently in progress, along with current driver location and predicted ETA,” adds Blake-Pead. “Great service sits at the heart of our business and we really feel that the introduction of PODFather has had a big impact on reducing the volume of delivery query calls we receive while increasing customer experience at a time when we have been busier than ever before.”
“This is a great example of how our customers’ customer can benefit from the introduction of PODFather for route planning and delivery management”, comments Colin McCreadie, Managing Director at PODFather. “In this instance we are working with The Home Delivery Service who are delivering and installing outdoor play equipment for Springfree Trampolines who in turn are benefitting from access to our customer portal for live customer ETA information, vehicle tracking and real time proof of delivery confirmation.”