PODFather’s proof of delivery customer notifications features include:
ETA Notifications
Once you have produced your route plans you can get PODFather to send your customers automated email or SMS notifications (text charges apply) informing them when their delivery can be expected.
Branding & personalisation
All customer notifications can be branded with your logo and company colours.
On the day updates
On all notification emails there is an option for customers to proactively ‘track their order’ in real time.
POD emails
As soon as the job is complete the POD is emailed to the customer with delivery note attached, including any photos of the delivered goods.
The benefits of using PODFather customer notifications:
Case Study: Wright Brothers
Wright Brothers, the quality-led seafood specialist, has introduced PODFather’s route planning, customer notification and electronic proof of delivery software to help plan and manage its wholesale and home delivery operations. With vehicles making hundreds of deliveries every week to iconic chefs, hotels, restaurants and customer homes in the Greater London area, the Wright Brothers team needed a robust solution capable of getting premium products to the right place in the most time, cost and resource efficient manner. Having received a positive recommendation from its Microsoft Dynamics 365 supplier, tecman, and seen the strength of the integration between the two systems, Wright Brothers selected PODFather as the home delivery management system of choice for its growing operation. Read the full Wright Brothers case study.
Our customers love the time slot notifications that PODFather enables us to send out. Premium seafood products need to be kept refrigerated so it’s great that our customers know when their delivery is expected so they can be there to accept it in person.
What our clients say
The real time visibility that PODFather gives us has some big customer service benefits. Not only can we now automatically notify customers of their ETA once our drivers have completed and logged their vehicle checks and are ready to leave the depot, we can provide real time status updates on the day, while our vehicles are out on the road. This ensures customers are kept informed and are ready to accept their delivery in a safe and timely manner.
Related solutions
Route Planning & Optimisation
Ensure vehicle plans are cost effective, resource efficient and meet customer time window expectations.
Driver App
Easy to use driver app that will run on most iOS or Android smartphones. Upload job notifications straight to drivers.
Customer Portal
Use our portal to allow your customers to make job bookings, review requests and get live status and account updates.
Vehicle Tracking
Monitor progress against the plan in real time using our iOS and Android app. Get real time updates about what’s happening out on the road.
Reporting
Use our reporting options to review and refine business performance. Includes OTIF reports & dashboards.
Let us show you what we can do!
Are you interested in finding out more? We’d love to have the opportunity to show you what the whole PODFather system can really do. If you fill in the form below, one of our expert team will get back to you as soon as they can. Alternatively give us a call on +44 (0) 131 553 0400.