With our customer notifications, you can automatically notify your customers when a delivery slot is booked, a delivery is on its way, or a delivery has been delayed.
Send messages via text or email and give your customers a time slot that you know you can deliver on.
Experiencing delays on the day of delivery? No problem for Podfather. We’ll adjust customer ETAs, issue delivery status updates, and provide your customers with live tracking links.
The benefits of using our customer notifications
Customer updates
Keep your customers informed; no one wants to wait around for a delivery when they don’t have to.
Customer experience
Streamline your customer communications and improve your overall customer experience.
Real time updates
Get immediate notifications of delays and deal with any issues when they occur. Don’t wait for the customer to call you.
Cut waiting time
Timely notifications ensure your customers are ready you accept delivery. This can help reduce costly waiting times.
Feature highlights
ETA updates
- With Podfather you have the power to keep your customers informed from the point that the order is booked an allocated a delivery slot, through to job completion.
- Be proactive with your notifications and reduce time spent chasing drivers for ETA updates.
Branding and personalisation
- Send notifications at the time internals you want, using the format and branding that works for your business.
- Our self-configurable tool puts the power in your hands. Email and text notifications are available as standard.
Live tracking links
- Podfather allows you to share not only ETA notifications but live tracking updates with your customers.
- Empower your customers to track their own delivery progress, helpful for those businesses inundated with “where’s my delivery” calls.
Further features
Multi drop route planning
Getting your vehicles to the right place, at the right time, in the most cost-effective and resource-efficient way takes careful planning. Our planning solution will allow you to create multi-drop route plans with ease. We’ll make sure you adhere to customer constraints and time window preferences, ensure your vehicle capacities are maximised, and empty running is minimized.
Delivery management software
Organise your deliveries into optimised routes then track performance at the same time as keeping your customers informed and collecting real-time electronic proof of delivery using one cloud-based back-office system and easy-to-use driver app.
Classic Fine Foods
Challenge
Classic Fine Foods runs a next-day, six-day-a-week delivery service using temperature-controlled vehicles. It needed a premium planning solution that could ensure continuity, reliability and great service across its distribution operation.
Solution
Podfather has delivered dynamic route optimisation, delivery tracking, customer ETA notifications and proof of delivery for Classic Fine Foods. Our driver app enables the collection of vehicle check and defect information, provides directional details for driers and captures vehicle temperature information as well as proof of delivery confirmation, including photos for every drop.
Related features
We hope you like what you see. If you are interested in our customer ETA notification functionality you might also be interested to find out more about the following.
Our planning and optimisation software allows your jobs to be efficiently planned, and loads allocated, across your drivers and vehicles.
We help you deliver by optimising vehicle journeys that consider time windows, customer constraints and vehicle capacities. We deliver peace of mind for you and your customers.
Make sure all necessary vehicle checks have been completed and logged before vehicles leave the depot or arrive on site.
Drivers’ login to the Podfather app which runs on the most basic of smart phone and is available for both Android and iOS. Using their handheld device drivers capture all the necessary pre-departure vehicle check information required to help your fleet stay legal when out on the road.
Streamline your proof of delivery process. Log and share job completion, scan barcodes, capture signatures and photographs.
With ePOD, you are removing the need for paper tickets. If you are looking to streamline your processes, improve visibility across your operation and minimize costly delivery disputes this is the solution for you.
Use our reporting options to review and refine business performance. Includes On Time In Full (OTIF) reports and dashboards.
Reporting on actual performance helps our customers plan for the future. Refine your planning parameters, customer drop times or service commitments based on what’s actually happening out on the road. Share information with ease.
