Overview – Last Mile Delivery
Getting your last mile delivery operation right can have huge impacts on customer satisfaction and repeat business. At a time when home delivery is booming to unprecedented levels, your delivery driver may be the only physical contact that a customer has with your organisation. Plan and manage it well and your customer satisfaction scores will soar. Plan last mile deliveries badly and it can have a direct impact on your bottom line.
But how do you plan and manage that all important last mile delivery? Here at PODFather we help logistics fleet operators do just that. Here we look at the features and benefits that PODFather’s last mile delivery platform has to offer:
Optimise your routes
With PODFather you can optimise your last mile delivery plans with our route optimisation tool to ensure you can meet your customer delivery preferences in the most cost effective and resource efficient way.
Offer time windows with confidence
When planning your last mile deliveries with PODFather you can confidently offer customers time windows that you know you can achieve. Be on time, every time with our accurate route planning.
Issue customer ETA notifications
Keeping customers informed about when their delivery is due is an essential part of the last mile experience. With PODFather you can offer email notifications (text notifications are also available) and live tracking links, giving your customers real time last mile delivery visibility.
Track vehicle movements in real time
The PODFather driver app gives you the ability to track last mile delivery progress in real time. You don’t need expensive in-vehicle telematics, our app will allow you to track driver movements and monitor planned vs actual performance. If there is a delay, issue, or a missed drop, you can alert your customers immediately.
Last Mile Delivery Case Study: Oddbox
ODDBOX, food-waste-fighting fruit & veg box delivery scheme, is responsible for rescuing over 6,440 tonnes of surplus fruit and vegetables directly from farms since 2016. Products are collected, checked, and packaged up ready for delivery to customer homes across London and the Southeast of England. Having just celebrated it is one millionth box delivery, and with ambitious growth plans, the ODDBOX team realised they needed support from a last mile delivery management and ePOD system partner to help optimise and manage customer deliveries.
“Customer experience is absolutely key for us, so at a time when order volumes are increasing it was important for us to get the right software solution in place to help us manage our operation” comments Drew Hutchinson, Logistics and Supply Chain Co-ordinator at Oddbox. “PODFather’s reputation within the food delivery industry, plus its ease of use and integration capability made it the obvious choice and we look forward to working with the team on the swift roll out of our new ePOD solution.”
The ODDBOX team will use PODFather to plan collect vehicle checks, track deliveries, issue customer ETA notifications and collect electronic proof of delivery information. Read the full case study.
PODFather Last Mile Delivery
Would you like to find out more about our last mile delivery capabilities? Visit these additional website pages for more information.
Would you like to take a look at our last mile delivery solution?
Complete this form and a member of our team will get in touch to arrange an online demonstration where you will get to see our last mile delivery software features and functionality.