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Field Service Solutions

 


Helping you manage your mobile workforce and improve customer service


While doing it faster, cheaper & better than before


  Job Creation
API upload

Integrate PODFather with your existing systems using web services or EDI. Jobs can be uploaded unallocated or pre-routed, and PODs downloaded as soon as they've been completed.

Manual booking

Not got an existing system? No problem, PODFather provides a backoffice solution which lets your office staff enter jobs on either a one-off or recurring basis.

Customer portal

PODFather includes a customer portal which can be added to your own website for your own clients to enter jobs, saving you time and improving your service.

We selected the PODFather because it offered all the functionality we required to replace our existing systems along with additional features like tracking, route scheduling and ETA notifications to our customers all within a single integrated solution.

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Director

Rico Group

WAYS TO BOOK AND UPLOAD JOBS

Our customers usually only need one but having the option of all 3 is nice.

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  Route Planning
Scheduling

Automatically or manually schedule jobs (auto is best!) across your resources - fleet/drivers/engineers - according to customer SLAs, skills and vehicle contraints.

Optimisation

Routing algorithms can optimise your daily workloads to hit time delivery windows, whilst considering vehicle capacities, drive-time by road, driver shift time and breaks.

Dynamic updates

ETAs of all jobs are updated throughout the day to help you keep on top of the work in progress, and schedule ad-hoc sameday work to those best placed to deal with it.

The PODFather system has allowed our business to take on 23% more business last year with no increase in resources required.

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CEO

Igloo Thermo Logistics

SECONDS TO ROUTE 1,000 JOBS

Our routing algorithms are fast and smart, helping you make the best use of your time whilst managing your distribution costs.

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  Notifications
Customer ETAs

Send customers a live tracking email with their delivery time window and driver location.

Email PODs

PODFather can send a copy of the POD, customised to replicate your existing paperwork, to your client as soon as the delivery is made.

Office updates

Job ETAs are recalculated throughout the day, alerting you in advance if we predict any job is going to miss its timeslot. This allows you to give better customer service by dealing with problems before they occur.

I recommend the system to any organisation wanting to ensure they deliver the best possible customer experience.

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Operations Director

Berry Bros & Rudd

HOUR (CUSTOMISABLE) TIME WINDOWS

No one likes waiting around for a delivery and with PODFather you can tell your customers when their delivery will be made.

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  Tracking
Real-time tracking

Monitor your operators using our mobile/smartphone application via GPS.

Safe driving visibility

On compatible handsets, speed information is sent back to the back-office, with each tracking point having a speed value attached.

Job Completion Order & Status

If your business relies on accurate and timely collections and deliveries based on your routing, keep track of successful completions at a glance.

Being able to keep track of all of our drivers at any given point allows us to quickly make decisions on suitability for ad-hoc jobs. This is extremely helpful to us.

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Transport Manager

Changeworks Recycling

MINUTE UPDATES

Our tracking system updates the location of your drivers every minute all from their smartphone or tablet - no fixed telematics are required.

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  Mobile App
Smartphone, tablet, rugged

The PODFather app runs on a variety of device form factors from smartphones and tablets, to enterprise rugged handhelds. Almost all Android devices are compatible.

Signatures, barcodes, photos, forms, etc

The job template system in PODFather allows almost any paper form to be replicated with custom workflows built in to make sure jobs are completed correctly. Electronic signatures, photos, barcodes can all be included.

Enterprise grade

The PODFather is an enterprise-grade application; capable of processing huge volumes of jobs per day in a completely secure and reliable manner. The application works outside network coverage, and all jobs completed include automatic date/time and GPS capture to enhance the audit trail of delivery progress.

The real benefit comes from receiving the job sheets back into the office the same day that the job is complete so this is a huge improvement to our cash flow and it also enables us to analyse our reports and follow up with customers faster.

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Service Director

Powermaster

Electronic job sheets

ePOD is at the heart of the PODFather system, allowing you to replace paper job sheets with real-time data through a robust, enterprise ePOD application.

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  Invoicing
Tariffs

Jobs can be priced ad-hoc or based on a tariffs system, customised to suit your business. Pricing tariffs can be based per mile, per item, zonal, SLA, etc.

Invoicing

The invoicing allows you to process completed PODs into invoices within seconds. Invoice values can be based on set amounts or custom tariffs. Logistics accounts can include fuel surcharges.

Email & Export

Invoices can be emailed direct from the PODFather system to your customers. Batch options are available to export invoices into your existing accounts system.

We were amazed at the speed which the team at PODFather understood our business requirements and converted them into a solution.

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Managing Director

NWC Group

STEPS FOR INVOICING

Process, approve, send. It's that simple to generate invoices in the PODFather regardless of you doing 10 or 10,000 jobs a week.

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  Reports
OTIF Reporting

PODFather includes reporting dashboards that help report on your live and historical On Time In Full performance across the company, depots, customers and drivers.

Live and Historical

Data is never deleted from PODFather, meaning you can produce reports from the first day you start using the system and build years worth of data to improve how your business operates.

PDF and Spreadsheets

If live dashboards aren't enough, most PODFather reports can also be exported into PDF and CSV formats to email or work your pivot table magic in your favourite spreadsheet tools.

PODFather helps ensure we are consistent with our maintenance contracts, and we've responded within contracted SLA times for emergency call-outs. Our accounts department are also able to view completed jobs and invoice much faster than before.

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Director

Timetra

KPIs & STATISTICS

PODFather captures a huge amount of information about how your business operates so we've built a few tools to help you see how well you're doing, and where the problems are.

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  Customer Portal
Booking

Allow your customers to book jobs through your website with our portal that can be fully branded and colour coded to look like an extension of your own site.

Jobs in progress

The PODFather portal shows your clients all jobs currently in progress, along with their current ETA and driver location.

POD archive

The customer portal POD archive allows your customers to download copies of historical PODs, helping to resolve queries and invoice disputes before they begin.

Integrating PODFather into the business has been a great success and we now use the system for both transport management, and helping us secure new major contracts.

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Director

Warehouse One

CUSTOMER PORTAL

PODFather includes a portal which can be added to your own website. All access is controlled by you, and modules can be easily turned on-or-off.

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  G-Cloud
Approved supplier

PODFather is an approved G-Cloud 9 supplier with application listings for ePOD, NHS Asset Tracking and Construction Logistics solutions.

Public sector

Our G-Cloud 9 listings permit almost all UK public sector organisations to procure PODFather solutions in a quick and efficient manner.

Saves you time and money

Buying PODFather services through the G-Cloud framework is faster and cheaper than running individual procurement tenders and contracts.

PODFather complements our cost improvement strategy by making positive and sustainable changes to our working processes. It helps prevent the risk of assets and health records being lost or misplaced, and improves the scheduling efficiencies of ad-hoc and regular tasks for our courier operations.

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Facilities & Estates Manager

Cumbria Partnership NHS Foundation Trust

Digital Marketplace

PODFather is an approved supplier under the UK Government Digital Marketplace G-Cloud 9 framework.

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Case Studies


Read more about what our system has done for some of our customers


PODFather helps ensure we are consistent with our contracted SLA times for emergency call-outs. Our accounts department are able to view completed jobs and invoice much faster than before.

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Managing Director

Timetra

PODFather allows us to allocate jobs, measure performance, and deliver a faster, more complete service. The system has substantially reduced the cost of delivering the Home Insulation Scheme.

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Project Manager

Energy Saving Trust

PODFather has transformed our collection practices. Technology that remotely captures information and helps make operations more cost effective has to be welcomed.

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Transport Manager

Oxfam Wastesaver

Ready to find out how we can help you?

Contact us now to get started on the PODFather journey