PODFather’s electronic Proof of Delivery (ePOD) solution helps you manage your delivery and collection jobs with ease. We take your job information, plan optimised routes, share them with drivers, communicate ETAs with customers and then track real time performance once your fleet is out on the road. Here we look at how the solution works.
Upload your job information.
Firstly, start by uploading job information into the PODFather cloud-based back office system. Information can be uploaded via our API, by SFTP transfer or manually. We have a set data template that allows for a swift and successful data upload. Once you have your data formatted correctly information should flow autonomously across your business ecosystem. Your data file will contain all your customer, product and delivery information including any time window or access constraints and it can be uploaded either un routed or routed, whichever you prefer. Find out more about our Job Management feature.
Plan your routes.
Next you can plan your routes, either manually or using our automated generate runs route optimiser. Your uploaded job information will contain any customer specific details – including address, time window preferences and delivery constraints and may even specify which driver is required for that route. Once this information is in our back office system you can either plan your routes manually – using our simple drag and drop technology or allow PODFather’s routing algorithm to work out the most efficient route for you. The automated routing of a day’s worth of work will take a matter of seconds. You can then use our visual table, chart and map displays to make any required adjustments. Find out more about our Route Optimisation feature.
Release routes to drivers.
Once your routes are planned you are ready to release them to your drivers. All your drivers need access to a basic smartphone device onto which they need to have downloaded the free PODFather Driver App. Available from the App store for both Android and iOS devices, the app allows you to automatically share planned job details from your back office systems to your driving team. They can also use the app to collect FORS compliant vehicle check information prior to leaving the depot.
Notify your customers.
Once your routes are planned, shared with your drivers and your vehicles are ready to get out on the road you can send automated ETA notifications to your customers, via email. Your PODFather system calculates an accurate ETA based on the planning parameters that you have set. This will be shared with your customer, so they know when to expect their delivery or collection that day. Email notifications are available to all PODFather users as standard. SMS notifications are possible but are not made available by default. Find out more about PODFather’s customer notification feature.
Drivers are on the road, customers are notified about deliveries, now you can track your vehicles in real time. Using our tracking module (available as standard to all users) you can keep a watchful eye on the real time progress of your fleet. Any issues, such as late running or a missed delivery, will be clearly highlighted enabling you to take swift action. Customer service teams can have their own system log in, enabling them to take a proactive, rather than reactive, approach to dealing with customers. Find out more about PODFather’s vehicle tracking feature.
Capture proof of delivery
Once a vehicle has arrived on site, and the delivery or collection is complete, you can capture electronic proof of delivery via the driver app. Details of any discrepancies – such as cancellations or item adjustments – are captured by your drivers and uploaded straight to your back-office system in real time. With PODFather’s ePOD solution there are no more paper tickets, no issues with lost or illegible delivery notes – just real time visibility of everything that is going on across your operation. Find out more about our Proof of Delivery feature.
When a delivery or collection has been completed, and a proof of delivery received you are free to issue your invoice. For many of our customers, before PODFather it would have taken over a week to process completed tickets and issue customer invoices. Now, with PODFather in place customers can receive delivery confirmation in real time and issue invoices almost immediately. This speeds cashflow and is ultimately better for business. Find out more about our invoicing feature.
Report on performance
After job completion and invoicing PODFather has a suite of performance reports that allow you to review your overall performance. Whether you are looking at cancelled jobs, performance by customer, or On Time In Full (OTIF) figures, PODFather stores your data so that it is ready to process your performance results at any time. Information can be exported and shared with others within your business quickly and easily. Find out more about our reporting feature.
Let your customers use our Customer Portal.
Our Customer Portal allows your customers to log in online and proactively find out about their forthcoming delivery or collection. Your customers can access the portal via our website, or yours (we can supply you with the code to get it set up) and it is a great feature for those wanting to give proactive power to their customers. Find out more about our customer portal feature.
Many features, one joined up solution.
PODFather’s electronic proof of delivery solution is made up of several key system features. As one package it offers a complete solution for logistics, construction or home delivery companies looking to plan and mange the movement of their vehicle fleet. Proven to eradicate paper, improve the flow of information, increase customer satisfaction, and cut costs, PODFather offers an easy to use, yet highly effective way of tackling the complex problems of planning and managing a vehicle fleet.
If you would like to find out more about what we do and how we could help you achieve big benefits, fast, get in touch with us today.