Onboarding, Implementation & Training
We have an experienced implementation team who are responsible for guiding our customers through the entire onboarding process. Many customers use our core product without any customisation and can therefore deploy the system very quickly.
For any customer that needs something more complex than our off-the-shelf offering, the PODFather deployment team comprises experienced account managers and software developers. We use agile project management methodologies which means we work in incremental, iterative sprints to delivery functional solutions as quickly as possible.
We split our implementation projects into several phases and we always factor in sufficient feedback time for our customers to ensure that the process runs as smoothly as possible. All we ask of you is that you designate a project lead within your business. This will ensure a much smoother transition for you and your teams.
Comprehensive training is provided at every step of our implementation process, especially prior to full system go live. Whatever support you need, we’ll be sure we’re hand at every stage of your implementation journey.
We provide reactive support to all our customers. Our designated support team are available to answer your calls and emails from Monday to Friday, 9:00hrs to 17:30hrs UK time, excluding UK national holidays. We are committed to dealing with your requests as quickly as we can, and each request is prioritised based on our customer support criteria.Get in Touch
What our clients say
Our customers are at the core of our business and ensuring they receive the best possible service was a key driver for selecting and implementing the PODFather system. Now that PODFather is up and running, not only have we been able to streamline operations, but our customers are seeing real benefit too. The solution has been a game changer for us.
Book a Demo
We’d love to show you just what our ePOD & delivery management system can do.
Get in touch and we can arrange a 30-minute online demonstration with one of our expert team.
Alternatively give us a call on tel: +44 (0) 131 553 0400 and let’s have a chat.