Tiffin, the UK’s largest independent sandwich manufacturer company, is keeping COVID-19 staff fed and watered across the UK with the delivery of more than 40,000 food grab bags every week. Having been awarded the contract to supply food and drinks to centre staff, Tiffin turned to its ePOD partner. Using forward thinking technology Tiffin is planning routes, tracking deliveries, and capturing signature free proof of delivery in real time, with the PODFather cloud-based planning solution and driver app.
“Having real time visibility of what’s happening out on the road, through PODFather, makes a huge difference to how we operate.” comments Gareth Haycock, Customer Care, Tiffin Sandwiches. “Our customer care team log into PODFather to see where deliveries are, and the reliability of the system generated ETAs means that everyone in the business has real time visibility of what’s going on with each delivery.”
During the current pandemic, where we are getting essential food supplies out to keyworkers having the PODFather system in place has helped us to maximise efficiency where we can
Order information is automatically uploaded into PODFather every afternoon from Tiffin’s inhouse production system. The PODFather system is then used to produce routes for the following day. “After a certain time all the information is uploaded straight into PODFather from our production system we can get route planning straight away,” adds Haycock. “Add in all the other processes that PODFather has helped us with and you start to see just how far reaching the benefits really are within our business.”
Once the vehicles are loaded and ready to head out on the road the Tiffin drivers use the PODFather app to capture any photographs which are automatically uploaded straight to the management team. During the day the driver app, which runs on even the most basic of smartphones, tracks driver locations and when deliveries are completed it also allows the Tiffin team to capture drop location confirmation, proof of delivery signatures and photos. All information is sent back to the depot in real time.
“During the current pandemic, where we are getting essential food supplies out to keyworkers having the PODFather system in place has helped us to maximise efficiency where we can, something that would have presented us with an even bigger challenge had we had to tackle this manually.” Adds Haycock.
“We are honoured to be supporting the Tiffin team, delivering food to NHS workers and COVID-19 staff during these challenging times,” adds Colin McCreadie, Managing Director at PODFather. “During the pandemic we have been able to help companies, such as Tiffin, to keep supply chains moving. After all that’s what the PODFather solution is all about; helping companies maximise the movement of products from depot to destination in the most efficient and customer friendly manner.”