29 April 2020
Berry Bros. & Rudd., Britain’s oldest wine and spirit merchant, is using route planning and proof of delivery technology from PODFather to keep wine deliveries flowing during a period of unprecedented demand. Based in London, Berry Bros. & Rudd supply a wide selection of carefully selected fine wines to customers across the UK. Due to COVID-19 restrictions the Berry Bros. & Rudd operation has seen an upsurge in home delivery orders as well as high demand from the supermarkets it supplies. Having used PODFather for over ten years Berry Bros. & Rudd has been able to use its existing delivery management system to cope with the significant increase in demand and the introduction of safer, COVID-19 compliant delivery procedures.
“The COVID-19 situation has meant our delivery model is currently focused on home deliveries and has temporarily shifted away from supplying wines to restaurants and hotels,” comments Matt Anderson, Head of Operations at Berry Bros. & Rudd. “We pride ourselves on delivering exceptional product and first-class service. PODFather has really helped us maintain a well-planned and managed home delivery service during these challenging times.”
PODFather has really helped us maintain a well-planned and managed home delivery service during these challenging times.
In addition to helping Berry Bros. & Rudd manage increases in home delivery demand, PODFather has also helped enable the roll out of COVID-19 compliant delivery practices. PODFather planned delivery times are automatically communicated to customers via text and email. This ensures customers know when an order is ready and can be prepared to accept it. With ‘no contact’ delivery protocols now in place, the Berry Bros. & Rudd delivery team has adapted, using the PODFather smartphone app to capture proof of delivery (POD) photographs for every order.
“We are delighted to be helping Berry Bros. and Rudd with their current change in delivery model and increase in order volume,” comments Colin McCreadie, Managing Director at PODFather. “We’re seeing an increase in interest from companies looking to replicate this COVID-19 compliant home delivery model and we would encourage anyone looking for an advanced, yet easy to use, delivery management, tracking and POD system to get in touch with us.”
Berry Bros. & Rudd operate UK wide home delivery service. Orders can be made by calling 0800 280 2440 or by visiting the Berry Bros & Rudd Customer Services team online at https://www.bbr.com/contactus/contact-us